Right of withdrawal
Return
At Purse Curse, we do everything we can to ensure that your purchase meets your expectations. However, if you’re not completely satisfied and would like to return a product, that is of course possible. To exercise your right of withdrawal, you can contact us at info@pursecurse.nl. You have the right to cancel your order within 14 days of receipt without giving any reason, as long as the return seal has not been broken. Once the seal is broken, your order is considered final and can no longer be returned. After cancellation, you have an additional 14 days to return the product.
When exercising your right of withdrawal, you must return the product along with all included accessories and in the original packaging. This also applies to any gifts received with your purchase. If we do not receive all items in good condition, we may not be able to process your return correctly. Please ensure the product is in its original, undamaged condition. If the product or packaging is damaged due to unnecessary use, we will charge you for the depreciation of the product. Therefore, handle the product with care and pack it properly when returning it.
Return seal
The return seal consists of a card with our logo and the text: ‘No return if tag is removed.’ This card is attached to the item with a seal. At Purse Curse, we only accept returns if the return seal is fully intact and undamaged. Returns with a damaged or missing return seal will be refused. Please ensure the return seal remains undamaged and pack the product carefully.
Refund
We will refund the amount due within 14 days of receiving your return, provided we have received the product in good condition. Once we receive your return, our team will carefully inspect the returned item to ensure it meets our return conditions. You will then receive an email confirming the status of your return and informing you whether we accept the return.
If your return is approved, the full order amount, including shipping costs, will be refunded. If you only return part of the order, you will receive a refund for the value of that part of the order. We will use the same payment method you used when placing the order on our webshop for the refund. We aim to process the refund as quickly as possible, but please note that it may take a few business days for the amount to appear in your account, depending on your bank.
Exchange for another product
Each vintage and pre-owned item is unique and therefore cannot be exchanged for the exact same product. However, if you see another item in our webshop that you are interested in, you can contact us at info@pursecurse.nl to inquire if an exchange is possible. In the case of an exchange, the price you paid for the returned item will be offset against the price of the new product. We will be happy to assist you in finding a suitable alternative that meets your preferences. Please note that the return shipping costs will be at your expense.
Return address:
Kazernestraat 10
5928 NL Venlo, The Netherlands
Please note: Returns are at your own risk and expense. We recommend sending your return via registered and insured mail, including a track-and-trace code. This way, you can track the package and ensure safe delivery. Purse Curse is not responsible for returns that are lost or damaged during transit.
Need assistance?
Do you have questions about refunds or returning products? Don’t hesitate to contact us. Our team is ready to assist you and answer all your questions.
