Complaints procedure
Your satisfaction is central to Purse Curse
Complaints procedure
from Purse Curse | pre-owned designer bags and accessories
It can always happen that something doesn't go quite as planned. We advise you to first make your complaints known to us by contacting us. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur.
Step 1: Contact us
Contact us by email at info@pursecurse.nl or fill out the contact form on our website.
Step 2: Submit your complaint
Provide as many details as possible about your complaint, including your order number, a description of the problem, and any relevant photos. We do our best to process your complaint as quickly as possible.
Step 3: Confirmation of receipt
Once we have received your complaint, we will send you an email confirmation that we are processing your complaint. We aim to respond to complaints submitted on business days within 24 hours.
Step 4: Investigation and solution
Our customer service team will investigate your complaint and propose a suitable solution as quickly as possible. Depending on the nature of the problem, this could be a replacement product, a refund, compensation, or a voucher.
Step 5: Follow-up
After providing a solution, we will regularly keep in touch with you to ensure you are satisfied with the solution provided and to discuss any further questions or concerns.
Step 6: Complaint closed
Once your complaint has been resolved to your satisfaction, it will be considered closed. We aim to handle complaints within a reasonable timeframe and to your satisfaction.
Feedback is welcome
We want to continually improve the customer service of Purse Curse. Therefore, we welcome your feedback on our complaints procedure and any suggestions for improvement.
For further questions or comments, you can always contact us.
